Alter Nappa Sliders w/Logo Yellow Navy

Return Policy – Shop With Confidence

We get it — life is busy, and shopping for your little one should be stress-free. That’s why we offer easy returns and full refunds on most regular-priced items.

💻 Online Orders (Canada)

• Full refunds available within 14 days of delivery

• Request a return here:
  👉 https://account.northgirls.ca

• You’ll receive a pre-paid return label

• A flat $9.95 return shipping fee applies (deducted from your refund)

• Items picked up or returned in-store follow our in-store policy (see below)

📦 Return Conditions

Items must be:

• Unworn, unwashed, with tags & original packaging

• Free of signs of wear (including perfume, deodorant, or makeup)

• Northgirls return tag intact (if provided)

Final Sale – No Returns On:

• Baby shoes

• Hair accessories, hats

• Socks, tights, undergarments

• Swimwear, pacifiers, jewelry

🇺🇸 U.S. Orders

• At this time, we do not accept returns from the U.S.

🛍️ In-Store Purchases

• Regular-priced items (except dresses, partywear & baby shoes) can be refunded within 14 days

• Dresses & partywear are final sale — unless you request a Northgirls return tag at purchase, then you have 14 days for exchange

• Baby shoes are final sale

🏷️ Sale Items

• Sale items up to 30% off → Store credit within 14 days

• Sale items 30% off or more → Final sale

💡 Need Help With Sizing?

Call us at 📞 416-519-9084
We’re happy to help you find the perfect fit before you order!