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Return Policy – Shop With Confidence

We get it — life is busy, and shopping for your little one should be stress-free. That’s why we offer easy returns and full refunds on most regular-priced items. Here’s the quick overview:

💻 Online Orders
Full refunds available within 14 days of delivery.
You have two return options:

1. Return In-Store – Bring your item to our store free of charge. No pre-authorization needed and no return fee.
2. Return by Mail – Click “Request a Return” at:
   https://account.northgirls.ca
   We’ll send you a prepaid return label. A flat return shipping fee will be deducted from your refund:
   • $9.95 CAD for Canadian orders
   • $15.00 USD for U.S. orders

📦 Return Conditions
Items must be:

• Unworn, unwashed, with tags and original packaging
• Free from signs of wear (including perfume, deodorant, or makeup)
• Returned with the Northgirls Return Tag (if provided) intact

The following are final sale and cannot be returned:
Baby shoes, hair accessories, hats, socks, tights, undergarments, swimwear, pacifiers, and jewelry.

🛍️ In-Store Purchases
Regular-priced items (except dresses, partywear, and baby shoes) can be refunded within 14 days.

• Dresses & partywear are final sale unless you request a Northgirls return tag at the time of purchase — then you have 14 days for exchange.
• Baby shoes are final sale.

🏷️ Sale Items

• Sale items up to 30% off: return for store credit within 14 days
• Items marked 30% off or more: final sale
  
  
  

💡 Need help with sizing?
Call us at 416-519-9084 — we're happy to help you find the perfect fit before you order!